Our designs are clearly described as digital files for embroidery machines and we are unable to offer refunds for failing to read the item description. Thank you for understanding and please feel free to contact us with any questions.
We want you to be 100% satisfied with your purchase. If you need assistance downloading, unzipping, or embroidering the designs we are more than happy to help!
If you ordered the same design twice, please submit a ticket with the order number of the duplicate purchase and we will be happy to send you another design of your choice. If you ordered a single design twice you can choose another single. If you ordered a set twice you can choose another set.
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